Privacy Policy

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Louisiana Environmental Monitoring, Inc* ("LEM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us via email or phone, or engage with our services. By using our website or services, you consent to the practices described herein.

This policy applies to all visitors, users, and customers. It was last updated on March 9, 2026.

1. Information We Collect- We collect the following types of information: 

• Personal Information
• Contact Details: Name, email address, phone number, company name, and mailing address (provided when inquiring about services, requesting quotes, or placing orders).
• Professional Information: Job title, industry (e.g., oil & gas), and service-specific details (e.g., equipment needs).
• Automatically Collected Information
• Website Analytics: IP address, browser type, device information, pages visited, time spent on site, and referring/exit pages (via cookies and similar technologies).
• Usage Data: Interaction with forms, downloads, or contact requests.

We do not collect sensitive personal information (e.g., racial/ethnic origin, health data, or financial details) unless voluntarily provided for service purposes.

2. How We Collect Information

• Directly from You: Through website forms, emails (e.g., operations@lemservice.com, parts@lemservice.com), phone calls, or service contracts.
• Automatically: Via cookies, web beacons, and server logs when you visit our site.
• From Third Parties: Business partners (e.g., De Nora, Scienco Fast) or service providers for verification purposes.

3. How We Use Your Information- We use your information to:

• Provide and improve our services (e.g., water treatment support, equipment sales, repairs).
• Respond to inquiries, process orders, and send service updates.
• Communicate via email or phone for marketing (with opt-out option).
• Analyze website usage to enhance user experience.
• Comply with legal obligations (e.g., safety regulations in oil & gas industry).

4. Sharing Your Information- We do not sell your personal information. We may share it with:

• Service Providers: Vendors for hosting, email services, analytics (e.g., Google Analytics), or equipment manufacturers.
• Business Partners: Certified partners like De Nora or Scienco Fast for joint service delivery.
• Legal Authorities: As required by law, court order, or to protect our rights/safety.
• Business Transfers: In case of merger, acquisition, or sale of assets.

All sharing is limited to what's necessary and under strict confidentiality agreements.

5. Data Security- We implement reasonable administrative, technical, and physical safeguards (e.g., encryption, firewalls, access controls) to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies- Our site uses:

• Essential Cookies: For site functionality.
• Analytics Cookies: To track usage (you can opt out via browser settings).
• Third-Party Cookies: From tools like Google Analytics.

Manage preferences via your browser or by contacting us.

7. Your Rights and Choices- Depending on your location, you may have rights to:

• Access, correct, update, or delete your information.
• Opt out of marketing communications.
• Withdraw consent (where applicable).
• Request data portability.

To exercise these rights, email operations@lemservice.com. We respond within 30 days.

8. Children's Privacy- Our services are not directed to children under 13. We do not knowingly collect information from children. If we learn of such data, we will delete it promptly.

9. Data Retention- We retain information as long as needed for business purposes, legal requirements, or dispute resolution (typically 1-7 years post-interaction).

10. International Transfers- Data may be processed in the U.S. and is subject to U.S. laws. We ensure adequate protections for international transfers.

11. Changes to This Policy- We may update this policy. Changes will be posted here with the updated date. Continued use constitutes acceptance.

12. Contact Us 

Questions? Contact:

Louisiana Environmental Monitoring, LLC

301 Turn Row  

Lafayette, LA 70508  

Phone: 337-289-5223  

Email: operations@lemservice.com  

This policy complies with applicable laws, including CCPA/CPRA (for California residents) and GDPR (for EU/UK users). For specific rights, reference those frameworks.